SunLink

Suncor Travel Portal

Click here to view Syncrude Travel Portal information

Passengers can access their flight and lodge reservations through the iLogistics traveler portal. Travellers must have a Suncor badge ID to log-in to the system. Log-in information is below.

Click here to go to the travel portal.
(Save this link to your favourites).

Suncor’s new travel portal is live. Get started in just a few simple steps:

  • Enter your username.
    Your username is your Suncor employee/badge number with eight digits. Add zeros if your employee number/badge number is less than eight digits. For example: 00123456.
  • Enter your initial password.
    Your password is: Su + your Suncor employee/badge number with eight digits + !
    For example: Su00123456!
    Do not forget:
    • Upper case “S”
    • Lower case “u”
    • Exclamation point at the end
    • Only four attempts, then click on “forgot password > one time password” to reset your password.
    • Do not attempt to log-in a fifth time or you will be locked out.
  • You will be prompted to change your password.
    Please carefully enter your new password. Click “forgot password > one time password” to reset your password.
  • Ensure your contact information is accurate in your profile (top right corner) and update if needed. QRG – update personal information.
  • Validate your December and January reservations and contact your travel coordinator if something is wrong.

Syncrude Travel Portal

Passengers can access their lodge reservations through the iLogistics traveler portal or the iLogistics Go App. Travellers must have Syncrude badge ID to log-in to the system.

If you travel with both Suncor and Syncrude your reservations will be stored separately, and you will need to login to the appropriate account to access your travel details.

Note: If you work with DCLL you will login under your Suncor badge only for both Syncrude and Suncor bookings.

Click here to go to the travel portal
(Save this link to your favorites).

Get started in just a few simple steps:

  • Enter your username.
    Your username is your Syncrude employee/badge number with your first and last initial at the front. For example if your name was John Doe you would input: JD123456.
  • Enter your initial password.
    Your password is: Sy + your Syncrude employee/badge number including your first and last name initial + !
    For example – if the users’ name is John Doe and badge is 123456. The identification number will save in the profile as JD123456 and the password will be set as SyJD123456!
    Do not forget:
    • Upper case “S”
    • Lower case “y”
    • Exclamation point at the end
    • Only four attempts, then click on “forgot password > one time password” to reset your password.
    • Do not attempt to log-in a fifth time or you will be locked out.

Tips and tricks:

  • Use Chrome as your internet browser for the best user experience.
  • Check out the new Travel Portal page on SunLink – all the information you need to log-in and view your charter flight and lodge reservations in the travel portal are here.
  • Make sure you have enabled email notifications with WestJet. Click here to manage your communication preferences associated with your WestJet ID.
  • Click here to sign up for a WestJet ID. Suncor charter flights are not eligible for WestJet Rewards.
  • Download the WestJet app on your phone and sign-in with your WestJet ID to check-in to your flight (once in the app, click “more > check-in” then enter the reservation code that was emailed to you).
  • If you did not receive a check-in email from WestJet, check your junk mail, ensure you have enabled email notifications with WestJet.

Having issues with the travel portal (including password, log-in or date of birth)? Contact your Travel Coordinator. If you do not have a Travel Coordinator, contact Suncor Client Support Centre (CSC) via phone or email:
Phone: 1-866-276-7800 (inside North America) or 1-403-272-7800 (outside of North America), (after choosing a language), select 1 for Client Support.
Email: clientsupport@suncor.com

Please include your legal name, badge number and email address.

iLogistics Mobile Application

Download the iLogistics Go App to conveniently review your travel and accommodation details on your mobile device.

Simply login into your existing iLogistics profile to review your travel itinerary details. Travellers must have a Suncor badge ID to log-in to the system.

iOS device users can visit App Store to download the app for iPhone. Android users can also download the app by visiting the Google Play Store.

Quick Reference Guide: iLogistics Go App

Travel coordinator resources