Sep 9, 2022

Check-in ability at airport kiosks removed

For travellers going through Calgary (YYC), Edmonton (YEG) and Saskatoon (YXE) airports, WestJet will be removing the check-in process at the kiosk due to Payment Card Industry (PCI) compliancy. 

It is highly recommended that travellers check-in online 24-hours prior to their departure time or check-in with a WestJet agent upon arrival at the airport.

WestJet kiosks will still offer the below key functions at airports:  

• Print boarding passes 
• Print baggage tags 

 Changes will come in effect at the following airports:  

• Edmonton (YEG) - Wednesday, September 14
• Calgary (YYC) & Saskatoon (YXE) - Monday, September 19

Ensure you receive WestJet check-in notifications for charter flights

Travellers must ensure that their contact information, including email address and phone number, are accurate in the travel portal. This information is required to:

• Enable 24-hour advanced check-in notifications from WestJet
• Reservations made within 36 hours of travel, may not be eligible for online check-in.
• Receive confirmation emails for lodge and flight reservations from iLogistics
• Reach passengers in the case of an emergency

Review QRG – Suncor’s charter travel portal – update contact information

If you have not received your reservation code 24 hours before your flight departure time from WestJet please proceed to the airport and speak to a WestJet agent to check-in and receive a boarding pass.

Thank you, travel safe,

Suncor Travel Support